{"id":66644586,"date":"2021-10-07T10:05:24","date_gmt":"2021-10-07T09:05:24","guid":{"rendered":"https:\/\/www.fors-online.org.uk\/cms\/?p=66644586"},"modified":"2021-10-07T10:05:24","modified_gmt":"2021-10-07T09:05:24","slug":"cappagh-contractors-construction-london-ltd-gold-case-study","status":"publish","type":"post","link":"https:\/\/www.fors-online.org.uk\/cms\/2021\/10\/cappagh-contractors-construction-london-ltd-gold-case-study\/","title":{"rendered":"Cappagh Contractors Construction (London) Ltd – Gold Case Study"},"content":{"rendered":"

\"\"Section 1<\/strong> – Tom Ferncombe arrived in southwest London in the late 1960\u2019s and started to build a labour supply and contracting services business in the utilities sector. The company was incorporated in 1973 and provided construction and materials services for local authorities and utility service providers. The success of the business however started long before this and was based on exceptional relationships, outstanding service and a good reputation. They are now into their third generation of family members but this success has only been possible because of the excellent team of industry professionals and the staff development that they have adopted along the way. Firm and reliable business partnerships have also been a critical factor and these programmes look set to continue for years to come.<\/p>\n

Cappagh Group over many years have become a significant provider of services that everyone who enjoys living and working in London and the South has benefited from. They contribute to the fabric of society in a way that many would probably not even think of.<\/p>\n

Section 2 – How and Why FORS?<\/strong><\/p>\n

\u201cInitially we saw being accredited to the FORS standard as a way to demonstrate the high standards we set for ourselves. Now of course FORS Bronze and even Silver has become the minimum standard. We aimed higher than this\u201d, explains Dave Fahey, Group Transport Manager. \u201c<\/strong>Where at first it was our prerogative, we are now seeing that it is more of a licence to do business than it was.\u201d<\/p>\n

We first achieved Silver\u2026 <\/em><\/strong>accreditation in 2015. We may never know what business we win because of being accredited to Silver or Gold but we are aware that some operators don\u2019t even get on \u201cthe list\u201d, so to speak because they are not. Over the years we have seen improvements in our corporate performance in many areas, not least fuel, emissions, accident rates and even in penalty charge notices and that not easy to achieve without robust systems to manage them.<\/p>\n

\u201cDriver and staff engagement has improved too. People do prefer to work for progressive and considerate companies. We are not immune to the issues of the day such as staff shortages but our efforts to involve, consult and develop our staff definitely seem to be paying dividends.\u201d<\/p><\/blockquote>\n

As for achieving Gold\u2026 <\/strong>a second time, this was a special moment and upon achieving reapproval last year Dave was quoted as saying, \u201cThis is another fantastic achievement and testament to all the hard work and commitment that the Team puts into the large fleet of vehicles that Cappagh operates\u201d.<\/p>\n

Section 3 – T<\/strong>he initial FORS Bronze audit<\/strong><\/p>\n

Accreditation schemes and management systems are not new to Cappagh at all. They are used to the formalities of establishing a \u2018Plan, Do, Check, Act\u2019 system and processes and being audited against them. Cappagh are accredited for CHAS and Achilles and other bodies. FORS Bronze therefore was not a major task, the processes existed already. All we need to do was ensure that we were meeting all of the criteria set in the standard. We found that the best way to approach this was to embrace FORS as the \u2018fleet management system\u2019 rather than as a bolt on.<\/p>\n

Section 4 – Progressing to Silver<\/strong><\/p>\n

Operating in London meant we were already operator vehicles that met the CLOCS standard and a higher level of direct vision and therefore the higher levels of achievement for FORS Silver were mostly in place in terms of the assets. When it came to the drivers, there was some additional training required which was a challenge. Having incorporated the On-Bike Safe Urban Driving CPC into our training programme we were on our way. 6 years later, \u201cthe rest as they say is history\u201d.<\/p>\n

\"\"\u201cThe big thing for us training and the eLearning provided by FORS is a real help\u201d, said Jack Barnard who leads the training and compliance for the transport division. \u201cClassroom eLearning has been very effective as these can be tailored somewhat to the needs of the individual and company, but we do also use the on-line modules too.\u201d \u201cOver the years the drivers and staff have become more used to these facilities and so it is definitely getting easier.\u201d<\/p><\/blockquote>\n

Being part of the Gold FORS community has caused us to focus on suppliers who are either FORS accredited or at least on that journey. This give us confidence that whom we are using are at least achieving a higher standard and that their aims and values are similar to ours.<\/p>\n

Section 6 <\/strong>\u2013 What improvements have we seen?<\/strong><\/p>\n\n\n\n\n\n\n\n\n
\n

 <\/p>\n

 <\/td>\n

\n

 <\/p>\n

MPG<\/strong><\/td>\n

Incidents<\/strong><\/td>\n\n

 <\/p>\n

CO2<\/strong><\/td>\n

\n

 <\/p>\n

NOx<\/strong><\/td>\n

\n

 <\/p>\n

PM10<\/strong><\/td>\n

Number of PCNs<\/strong><\/td>\n<\/tr>\n
Year 1<\/strong><\/td>\n7.3<\/td>\n20<\/td>\n2923<\/td>\n5445<\/td>\n82<\/td>\n62<\/td>\n<\/tr>\n
Year 2<\/strong><\/td>\n7.6<\/td>\n17<\/td>\n2833<\/td>\n5439<\/td>\n81<\/td>\n20<\/td>\n<\/tr>\n
Year 3<\/strong><\/td>\n7.7<\/td>\n17<\/td>\n2720<\/td>\n5380<\/td>\n80<\/td>\n20<\/td>\n<\/tr>\n
Year 4<\/strong><\/td>\n7.7<\/td>\n21<\/td>\n3852<\/td>\n7139<\/td>\n107<\/td>\n19<\/td>\n<\/tr>\n
Percentage improvement NB. Fleet Increase 30% Year 4<\/strong><\/td>\n6%<\/td>\n\n

-25%<\/p>\n

Adjusted<\/td>\n

 <\/td>\n <\/td>\n <\/td>\n\n

-69%<\/p>\n

Unadjusted<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n