Accessibility statement for fors-online.org.uk

This accessibility statement applies to content published on the fors-online.org.uk website.

The Fleet Operator Recognition Scheme (FORS) is operated by Sopra Steria Limited (Company Number 04077975) on behalf of Transport for London (TfL).

We want as many people as possible to be able to use this website. For example, you should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • navigate most of the website using only a keyboard or speech recognition software
  • listen to most of the website using a screen reader, including recent version of JAWS, NVDA and VoiceOver

We have also made the website text as clear and simple as possible to understand.

We have not yet confirmed that all content can be zoomed to 400% without loss of information or functionality. We plan to test this as part of ongoing accessibility work.

How accessible this website is

We know some parts of this website are not fully accessible:

  • some PDFs, Word documents and Excel spreadsheets are not accessible
  • some forms are not fully accessible
  • some content is unnecessarily repeated by screen readers
  • some images do not have appropriate alternative text        
  • some links do not clearly describe their purpose
  • some text and other elements do not have sufficient colour contrast
  • some tables are not structured correctly for screen readers
  • some functionality cannot be accessed using only a keyboard
  • some headings, lists and other page elements are not structured correctly
  • some content may not display correctly when zoomed to 400%
  • some content does not display correctly when text is resized, or spacing is changed
  • some buttons do not clearly describe their purpose
  • some videos do not have captions or audio descriptions
  • some moving content cannot be paused, stopped or hidden
  • keyboard focus is not always clearly visible

More information about these issues in the Non-accessible content section of this statement.

Feedback and contact information

If you need information about this website in a different format, such as accessible PDF, large print or another accessible format, contact the FORS team.

Email: [email protected]

When contacting us, include:

  • your email address and name
  • the web address (URL) of the content
  • details about your query

We will consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

If you find an accessibility problem that is not listed on this page, or think we’re not meeting accessibility requirements, contact us using the FORS contact us page.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

If you are in Northern Ireland, contact the Equalities Commission for Northern Ireland (ECNI).

Technical information about this website’s accessibility

The Fleet Operator Recognition Scheme (FORS) is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is not accessible for the following reasons.

Non-compliance with accessibility regulations

Images

Some images do not have appropriate alternative text. This means people using screen readers may not be able to understand the information provided by the image.

This fails WCAG 2.2 success criterion 1.1.1 (Non-text Content).

Video

Some prerecorded videos do not have synchronised captions or audio descriptions. This may prevent people who are deaf, hard of hearing, blind or have low vision from accessing information in the video.

This fails:

  • WCAG 2.2 success criterion 1.2.2 (Captions – Prerecorded)
  • WCAG 2.2 success criterion 1.2.3 (Audio description or media alternative – Prerecorded)
  • WCAG 2.2 success criterion 1.2.5 (Audio description – Prerecorded). 

Tables

Some tables are not structured correctly. This means screen readers may not be able to identify the relationships between headings and information within the table.

This fails WCAG 2.2 success criterion 1.3.1 (Info and Relationships).

Lists

Some lists are not structured correctly. This means screen readers may not identify the content as a list or communicate its structure to users.  

This fails WCAG success criterion 1.3.1 (Info and Relationships)

Headings and page structure

Some headings and other page elements are not structured correctly. This can make it difficult for people using screen readers to understand the structure of a page and navigate through it.

This fails WCAG 2.2 success criterion 1.3.1 (Info and Relationships).

Use of colour

On some pages, colour is the only visual way of identifying links or other information. This can make links and other information difficult to identify for some users.

This fails WCAG 2.2 success criterion 1.4.1 (Use of colour).

Colour contrast

Some text and images containing text do not have sufficient contrast against their background. This can make content difficult to read for people with low vision or colour vision deficiencies.

This fails WCAG 2.2 success criterion 1.4.3 (Contrast – Minimum).

Text resizing and spacing

Some content may overlap or become difficult to read when text is resized or when users change text spacing. This may make content difficult to use for people with low vision or people who customise how text is displayed.

This fails:

  • WCAG 2.2 success criterion 1.4.4 (Resize Text)
  • WCAG 2.2 success criterion 1.4.12 (Text Spacing)

Zoom and reflow

We have not yet confirmed that all content can be zoomed to 400% without loss of information or functionality.

We will test zoom and reflow as part of our ongoing accessibility work. We will update this statement when testing is complete.

Keyboard access

Some functionality cannot be accessed or operated using only a keyboard. This may prevent people who cannot use a mouse or other pointing device from accessing parts of the website.

This fails WCAG 2.2 success criterion 2.1.1 (Keyboard).

Moving content

Some moving or automatically updating content cannot be paused, stopped or hidden.

This fails WCAG 2.2 success criterion 2.2.2 (Pause, Stop, Hide).

Skip links

The mechanism for skipping repeated content is not always available or visible when using a keyboard. This can make navigating pages more difficult for keyboard or screen reader users.

This fails WCAG 2.2 success criterion 2.4.1 (Bypass Blocks).

Link purpose

Some links use the same link text for different destinations, or their purpose cannot be understood from the link text and surrounding content. This can make it difficult for people using screen readers and other assistive technologies.

This fails WCAG 2.2 success criterion 2.4.4 (Link Purpose – In Context).

Headings, labels and buttons

Some pages are missing the appropriate headings or labels. Some buttons also do not clearly describe their purpose. This can make pages and controls difficult to understand and navigate.

This fails WCAG 2.2 success criterion 2.4.6 (Headings and Labels).

Keyboard focus

Keyboard focus is not always clearly visible when navigating the website. This can make it difficult for keyboard users to identify which element they are currently interacting with.

This fails WCAG 2.2 success criterion 2.4.7 (Focus Visible).

Forms

Some form fields do not have appropriate labels or instructions. This may make forms difficult to understand or complete for people using screen readers and other assistive technologies.

This fails WCAG 2.2 success criterion 3.3.2 (Labels or Instructions).

PDFs and other documents

Some PDFs, Word documents and Excel spreadsheets are not fully accessible to people using screen readers and other assistive technologies.

For example, some documents may not have appropriate document structure, reading order or alternative text.

We are reviewing documents that are essential to accessing our services and will provide an accessible version where required.

If you need a document in an accessible format, contact us using the details in the Feedback and contact information section.

Interactive eLearning modules

Some of our eLearning modules contain interactive content, including activities, questions and other interactive elements.

These modules have not yet been fully tested against the WCAG 2.2 AA standard. We therefore cannot confirm that all parts of the eLearning experience are fully accessible.

Some users may experience difficulties accessing or completing interactive content, particularly when using a keyboard, screen reader or other assistive technology.

We are reviewing the accessibility of our eLearning modules and plan to carry out further accessibility testing. We will update this statement when testing is complete and as accessibility issues are identified or resolved. If you cannot access or complete an eLearning module because of an accessibility issue, contact us using the details in the Feedback and contact information section. We will work with you to provide support or an accessible alternative where possible.

Disproportionate burden

We have not made any disproportionate burden claims.

Content that is not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services.

We will make documents accessible if they are essential to accessing our services.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Third-party content

Some content on the website, including some videos, is provided by third parties and is not funded, developed or controlled by FORS.

Where we identify accessibility problems with third-party content, we will work with the relevant provider to improve accessibility where possible.

What we’re doing to improve accessibility

We are working to improve accessibility of the FORS website and address known accessibility issues.

This includes:

  • improving keyboard and screen reader accessibility
  • reviewing colour contrast and keyboard focus
  • improving the accessibility of forms and interactive components
  • reviewing PDFs and other downloadable documents
  • improving alternative text for images
  • improving the accessibility of video content
  • testing zoom and reflow up to 400%
  • making accessibility part of our design, development and content publishing process

We will update this statement as issues are fixed, testing is completed, or new accessibility issues are identified.

Preparation of this accessibility statement

This statement was prepared on 24 August 2026.

The website is subject to continuous incremental testing. The testing is carried out internally by Sopra Steria.

We test a representative sample of the FORS website. Pages were selected based on factors including usage, risk, content and functionality.

We review the website against the WCAG 2.2 AA standard. Further testing is required to confirm compliance with all WCAG 2.2 AA success criteria, including zoom and reflow at 400%.

We will update this statement when further testing is complete.