If you need to cancel or change the date of your audit please let us know as soon as possible and we will do our best to re-arrange it without fee.
If you need to inform us about an audit date change or a cancellation please contact the relevant certification body below:
Fleet Source audits
Tel: 03456 09 98 44
Tel: 01256 610 880
Tel: 03330 156 304
If you are unsure who the audit is booked with, please email the FORS helpline firstname.lastname@example.org or call 08448 09 09 44.
It is advisable to ensure that more than one person in your company is aware of the audit requirements and can be available on the scheduled audit date in case the primary contact is not able to attend.
If you cancel or change the date of a FORS audit after a confirmed written booking from FORS the following will apply:
|Notice given to FORS of a change of date or cancellation||Refund or transfer of fee value|
|More than 5 complete business days before the audit day||First change or cancellation: Full refund or transfer of fee to re-booked audit
Subsequent changes or cancellations: £95 + VAT administrative fee
|Between 3 and 5 complete business days before the audit day||50% refund or 50% of fee transferred to re-booked audit
(Operators benefitting from free audits will be charged 50% of the standard audit rate)
|2 complete business days or less before the audit day||No refund or transfer of fee
(Operators benefitting from free audits will be charged 75% of the standard audit rate)
Business days mean Monday to Friday between 08.30am and 5.00pm only (excluding public holidays). The cancellation time period excludes the actual day of the audit. For example, if your audit is due to take place on a Monday and you cancel it on the previous Tuesday (ie 3 complete business days), you will be eligible for a 50% refund or transfer of the fee. If you cancel it on the Wednesday beforehand (ie 2 complete business days), there is no refund or transfer of the fee.
It is recognised that FORS auditors may also provide on an independent basis services to assist operators prepare for their audits. In such circumstances the individual providing audit preparation support is not permitted to carry out FORS audits for that organisation.
FORS audit amendment and cancellation policy – February 2015 – version 1.0