FORS audit amendment and cancellation policy

If you cancel or change the date of a FORS audit after a confirmed written booking from FORS, the following charges will apply. You will need to contact your audit provider to make the relevant amendment – see list of audit providers below. If you are unsure who your audit provider is, please email enquiries@fors-online.org.uk or call 08448 09 09 44.

Notice given to FORS of a change of date or cancellation Refund or transfer of fee value
More than 5 complete business days before the audit day First change or cancellation: Full refund or transfer of fee to re-booked audit
Subsequent changes or cancellations: £95 + VAT administrative fee
Between 3 and 5 complete business days before the audit day 50% refund or 50% of fee transferred to re-booked audit
(Operators benefitting from free audits will be charged 50% of the standard audit rate)
2 complete business days or less before the audit day No refund or transfer of fee
(Operators benefitting from free audits will be charged 75% of the standard audit rate)

Business days mean Monday to Friday between 08.30am and 5.00pm only (excluding public holidays). The cancellation time period excludes the actual day of the audit. For example, if your audit is due to take place on a Monday and you cancel it on the previous Tuesday (ie 3 complete business days), you will be eligible for a 50% refund or transfer of the fee. If you cancel it on the Wednesday beforehand (ie 2 complete business days), there is no refund or transfer of the fee.

It is recognised that FORS auditors may also provide on an independent basis services to assist operators prepare for their audits. In such circumstances the individual providing audit preparation support is not permitted to carry out FORS audits for that organisation.

 

ACME audits

Email: info@acmecompliance.com
Tel: 01635 018 098

DEKRA audits

Email: forsaudit.uk@dekra.com
Tel: 03330 156 304

DriveTech audits

Email: forsauditbookings@drivetech.co.uk
Tel: 01256 610 880

JCS audits

Email: auditbookings@jcstransport.co.uk
Tel: 0800 048 5647

Milebay audits

Email: fors@milebayauditing.co.uk
Tel: 0143 898 6027

FORS audit amendment and cancellation policy – February 2015 – version 1.0