Month: January 2024

FORS invests in new Helpline technology to improve customer experience

Helpline uses AI to direct calls and provide call-waiting messages New automation features manage service more efficiently   The FORS Helpline is the first port of call for FORS Accredited Operators seeking guidance on any aspect of the scheme. In 2023, the Helpline team handled more than 42,500 interactions from over 2,400 companies, making and … Read more

FORS revamps driver training course

FORS – the Fleet Operator Recognition Scheme – has revised and updated its driver training output with the introduction of its new ‘Safe Driving’ course. The new offering is fully redesigned and consolidates the scheme’s previous Safe Urban Driving (SUD) and Van Smart courses. Safe Driving is delivered through the FORS Professional training portfolio and … Read more