Nicole HOUSH

FORS invests in new Helpline technology to improve customer experience

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Helpline uses AI to direct calls and provide call-waiting messages New automation features manage service more efficiently   The FORS Helpline is the first port of call for FORS Accredited Operators seeking guidance on any aspect of the scheme. In 2023, the Helpline team handled more than 42,500 interactions from over 2,400 companies, making and … Read more

FORS revamps driver training course

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FORS – the Fleet Operator Recognition Scheme – has revised and updated its driver training output with the introduction of its new ‘Safe Driving’ course. The new offering is fully redesigned and consolidates the scheme’s previous Safe Urban Driving (SUD) and Van Smart courses. Safe Driving is delivered through the FORS Professional training portfolio and … Read more

FORS Professional training still available to book for August and September

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Places are still available to book for August and September on a range of FORS Professional discounted Fleet Management Essentials (FME), FORS Practitioner and Practitioner Recertification training modules. FORS Practitioner demonstrates that you’re on top of the latest best-practice industry developments and indicates your desire for continued professional development. Five new FORS Practitioner courses were rolled … Read more

Have you considered bringing your Safe Urban Driving training in-house?

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FORS Professional driver training is designed to improve road safety, air quality, and efficiency. As part of the FORS Silver requirement ‘S5 Professional Development’, drivers are required to undertake the work related road risk (WRRR) training every five years, including a mandatory practical or immersive element for specific vehicle types such as HGVs and vans. … Read more