Please click here for a link to a special Coronavirus frequently asked questions page.
Please click here for a link to a special version 5 frequently asked questions page.
Please click here for a link to a special unified audit frequently asked questions page.
Why does the FORS Standard change?
What changes have been made to the FORS Standard or related documents since version 5 has been issued?
Only some of my vehicles are used on contracts that specify FORS, can I just get audited and accredited for these vehicles?
How can I comply with the vehicle safety equipment requirement as my vehicles may not be available on the day of the audits?
Are there specific types of warning signage I should be using?
There is a change in my fleet size, what do I need to do?
Do I need to report a speeding fine to FORS?
What vehicles do I need to declare under my FORS scope of accreditation?
Do I need to register all my operating centres?
I have cars in my fleet but I have never declared these before. Do I need to?
I have powered-two-wheelers (P2Ws) in my fleet but I have never declared these before. Do I need to?
What is classified as wheeled plant?
Routes to accreditation
What are the different routes to accreditation in FORS?
What do operators need to do to progress from Bronze to Silver and Gold?
I would like to go for Internal Audit Fleet Accreditation (IAFA) but we don’t have an established internal transport management quality audit process, can we apply for this?
I have gained Multi-Operating Centre accreditation (MOCA), can I apply for Silver and then Gold?
I have gained Bronze Internal Audit Fleet Accreditation (IAFA), can I apply for Silver and then Gold?
FORS operating centre
What is an operating centre?
If I have a site that is simply used to park vehicles, can FORS count this as an operating centre?
Which Operator Licence will you want to see at audit?
Training and workshops
What is FORS Professional?
I want to book a place on a FORS Practitioner workshop
I can't remember what workshops I have booked?
I want to cancel my place on a FORS workshop/change the name of/add a delegate
What is the FORS Practitioner certificate?
What workshops have I got left to do to achieve my FORS Practitioner's certificate?
I want to send some of my drivers on a driver CPC course. Is this available through FORS?
My FORS Practitioner certificate is running out this year. What do I do?
Can I claim CPD hours for attending a FORS Practitioner workshop?
How do I claim my CPD hours from a FORS Practitioner workshop?
I would like to sponsor a workshop, what do I do?
I am not sure how to register for eLearning, what do I have to do if I don’t have an email account?
How do I record my CPD hours?
FORS Professional training records
I've undertaken some FORS training, how do I check my records?
I want to evidence FORS requirement 'S5 Vulnerable road user safety training', how can I check training records for my staff?
My name has been misspelt/there is a mistake in the company name on the FORS Professional training register, how do I get it corrected?
I am trying to amend my name for the second time on the eLearning dashboard and it won’t let me, what do I do?
I have moved company, how do I change the company name on the FORS Professional training register?
The course name is wrong on the FORS Professional training register, how do I correct it?
My training has not been uploaded to the FORS Professional training register, what do I do?
Warning signage and logos
Are there specific types of warning signage I should be using?
What are the requirements for using the FORS logo?
I would like to order a logo with my FORS ID, how do I do this?
Why should I use FORS Vehicle Graphic Service?
What are the benefits of using FORS VGS?
Do I have to display the warning signage graphic on my vehicle?
Do I have to display the FORS ID graphic on my vehicle?
Do I have to order my FORS ID and warning signage graphics through FORS?
How much does it cost
If I become FORS Silver accredited, will I comply with the Construction Logistics and Community Safety (CLOCS) Standard?
How often do I have to renew my Silver once I am Silver accredited?
I would like to progress from Silver to Gold - what do I need to do?
How often do I have to renew my Gold once I am Gold accredited?
I would like my organisation to be reinstated, what do I need to do?
I am a small operator, do I need to have written policies and procedures for my Bronze audit?
I need to cancel my audit, what do I do?
When should I book my audit?
How can I book an audit?
How can I book a follow-up audit?
What’s involved in a Bronze audit?
How can I book a multi-operating centre accreditation (MOCA) audit?
I had my Bronze audit, when will I receive my audit report?
I passed my Bronze audit but received some minor action points. What do I need to do?
I received more than 15 major action points on my Bronze audit, what will happen next?
Contact details and FORS online
I forgot/lost my password/login details for FORS online
What do I do if I need to find out my FORS ID number?
My organisation is registered with FORS but I haven't got my own login details, what do I do?
What do I do if I've changed premises or contact details?
How can other members of my organisation sign up for FORS eNews?
I heard FORS operators can get some discounts, what do I do to benefit from these?
What are the benefits of FORS?
Why has charging for FORS become necessary?
How much does the FORS annual subscription fee cost?
What happens if I don’t pay my subscription and audit fees?
What is the process for paying my annual subscription and audit fees?
I want to apply for FORS Silver / Gold accreditation. Is there a fee?
Do you do audits out of hours?
Do you do international audits?
I have been downgraded and put back to registered, will I have to pay an annual subscription fee again?
I forgot my login details for eLearning, what do I do?
How do I register for eLearning?
What are the options for mandatory safety eLearning modules?
I want to check which of my drivers has completed eLearning, how do I do this?
I registered for eLearning with the wrong email address, what do I do?
How do I register for eLearning if I don't have an email account?
I forgot my username, what should I do?
FORS and GDPR
What is GDPR
Do I need to do anything about the recent GDPR changes
I don't want to receive the eNews anymore, what do I do?
What do I do if I, or my driver, want to remove all training records from the FORS Professional training register?
How does FORS align with the Standard for Construction Logistics and Community Safety (CLOCS) and with TfL’s Work Related Road Risk (WRRR) requirements?
What do I need to do if I want to leave FORS?